Team Leader

YMCA Dulverton Group; Taunton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days annual leave (pro rata)

Training and development opportunities

Pension scheme contributions

Employee discounts

Job summary

YMCA Dulverton Group in Taunton is seeking a Team Leader to supervise the cafe team, model excellent customer service and maintain a positive workplace culture on shift.

You will lead by example in the cafe, delegate tasks, manage cleaning schedules, handle customer queries, and coach staff to meet high standards across all areas of The Purplespoon Cafe and The Great Western Hotel.

Qualifications

• Experience in staff supervision in a cafe or hospitality setting.
• Ability to allocate tasks and manage daily duties.
• Strong standards monitoring and quality control.
• Effective feedback and coaching skills.
• Attention to cleanliness and presentation.

Responsibilities

• Lead by example in the cafe area and delegate tasks.
• Oversee cafe events, table bookings and daily operations.
• Monitor stock levels and procurement planning.
• Manage cleaning rota and monitor standards.
• Handle customer service issues and coach staff.

Skills

Task allocation

Standards monitoring

Feedback coaching

Attention to detail

Team accountability

Job description

What we are looking for in you

The Team Leader is a customer-facing role, zeroing in on customer satisfaction and staff's workplace behaviour. The Team Leader is to assist the management team on shift, ensuring great customer service, providing a high standard of motivation and acting as a role model for the Great Western Hotel Team.

Duties and responsibilities:

This Team Leader will work closely in the café area, leading by example, and will delegate tasks among the team to ensure everything runs smoothly. Their day-to-day will focus on cafe events, table bookings and the general goings-on in the café. They will also keep an eye on stock, making sure the right amount is being ordered and paying attention to what sells well and what doesn’t.

They will pay special interest to customer service ensuring staff are rising to the expectations and are providing the warm and friendly custom associated with The Purplespoon Cafe and The Great Western Hotel. They will adddress any customer service issues in real time and use them as coaching moments

This Team Leader will own the daily allocation of cleaning duties, including:

• Toilets
• General cleaning rota

They will check standards after completion and feed back to staff constructively when standards aren't met.

The Team Leader should be able to sort out day-to-day customer complaints, following the complaint procedures and resolving what they can. They should also have the tools to escape this to higher management when they feel it needs to be done.

The Team Leader should help management craft what they believe needs to be actioned with staff, to help with one-to-ones.

Skills and experience

• Task allocation and ownership, managing the daily distribution of cleaning duties across the team
• Standards monitoring and quality control, checking work after completion against expected standards
• Constructive feedback, addressing shortfalls with staff in a way that supports improvement rather than discouragement
• Attention to detail, spotting where cleanliness or presentation hasn't met expectations
• Team accountability, ensuring duties are completed and standards are maintained consistently

What you might want to know about us

We appreciate your interest in joining our team and exploring opportunities with YMCA Dulverton Group. At YMCA Dulverton Group, we are not just a charity; we are a dynamic and vibrant local community committed to fostering supportive, inclusive, and empowering environments. Our mission is to cultivate communities where young people can authentically belong, actively contribute, and truly thrive.

We deliver life changing services to over 10,000 children, young people and, families across Somerset and Devon every year. We focus on 6 key areas of work, including Support and Advice, Housing, Family and Youth Work, YMCA Gym, Training and Education and Our Hotels.

We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.

Our employees are on board with our constantly evolving organisation, and are dedicated to changing the lives of those who utilise our services. If the prospect of contributing to youth development, fostering positive community impact, and making a meaningful difference resonates with you, we would like to learn more about how your skills and passion align with our mission, aim and values.

At YMCA Dulverton Group, we’re proud to offer a comprehensive benefits package to support your wellbeing, development, and work-life balance, including:

• Westfield Health Cash Plan to help with everyday health costs
• 28 days of annual leave, plus bank holidays (pro rata for part-time roles)
• A wide range of training and development opportunities to help you grow
• Monthly employee raffle
• Discounted gym membership to support your health and wellbeing
• A complimentary one-night hotel stay at one of our locations
• Savings on childcare in our Early Years Settings and Children’s Holiday Club
• Discounted hire of our wedding and events venue
• Access to confidential counselling services
• Employer contributions to your pension scheme
• Exclusive charity worker discounts

We are committed to providing equal opportunities for all. We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are striving to be a care leaver friendly employer, and because of this, if you wish to disclose that you are care experienced, we guarantee you an interview as long as you meet the minimum requirements for the role. Following this, we also offer constructive feedback on your application process.