Cafe Assistant

YMCA Dulverton Group; Taunton; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Westfield Health Cash Plan

28 days annual leave plus bank hols

Training and development opportunities

Monthly employee raffle

Discounted gym membership

Complimentary one-night hotel stay

Savings on childcare in Early Years &/

Discounted hire of wedding & eventsVen

Confidential counselling services

Employer pension contributions

Exclusive charity worker discounts

Job summary

YMCA Dulverton Group is seeking a proactive Cafe Assistant to support the management team on shift while delivering excellent customer service. You will be a motivated team player with strong communication, attendance, and punctuality, and you may have experience in hospitality or a customer-facing role, or be willing to learn and undergo training.

Your duties include greeting and registering guests, delivering outstanding service, and learning to make and modify reservations on the proper

Qualifications

• Some experience in hospitality or a customer-facing role, or willingness to learn and undergo training.
• DBS check and two suitable references required as part of safer recruitment process.
• Excellent communication skills, both written and verbal; strong attendance and punctuality.

Responsibilities

• Greet and register guests on arrival and provide outstanding guest services.
• Assist with reservations and modify bookings accurately on the systems.
• Act as hotel operator and carry out concierge duties as needed.

Job description

What we are looking for in you

YMCA Dulverton Group are looking for someone to assist with the management team on shift whilst ensuring great customer service. You will be a motivated individual with the ability to work well as a team to provide a high standard service. You will possess excellent communication skills, both written and verbal alongside having an excellent attendance and punctuality record. We are looking for someone with some experience in hospitality or a customer facing role, or, the willingness to learn and undergo training.

As a Cafe Assistant, your duties and responsibilities would include greeting and registering guests whilst also providing outstanding guest services throughout their stay. You will be trained on how to make and modify reservations accurately and efficiently on the appropriate systems and you will also multi-task as a hotel operator and carry out concierge duties.

We are committed to safeguarding and promoting the welfare of others. We follow a safer recruitment process, all appointments are subject to a DBS check and are required to provide two suitable references.

What you might want to know about us

We appreciate your interest in joining our team and exploring opportunities with YMCA Dulverton Group. At YMCA Dulverton Group, we are not just a charity; we are a dynamic and vibrant local community committed to fostering supportive, inclusive, and empowering environments. Our mission is to cultivate communities where young people can authentically belong, actively contribute, and truly thrive.

We deliver life changing services to over 10,000 children, young people and, families across Somerset and Devon every year. We focus on 6 key areas of work, including Support and Advice, Housing, Family and Youth Work, YMCA Gym, Training and Education and Our Hotels.

We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.

Our employees are on board with our constantly evolving organisation, and are dedicated to changing the lives of those who utilise our services. If the prospect of contributing to youth development, fostering positive community impact, and making a meaningful difference resonates with you, we would like to learn more about how your skills and passion align with our mission, aim and values.

At YMCA Dulverton Group, we’re proud to offer a comprehensive benefits package to support your wellbeing, development, and work-life balance, including:

• Westfield Health Cash Plan to help with everyday health costs
• 28 days of annual leave, plus bank holidays (pro rata for part-time roles)
• A wide range of training and development opportunities to help you grow
• Monthly employee raffle
• Discounted gym membership to support your health and wellbeing
• A complimentary one-night hotel stay at one of our locations
• Savings on childcare in our Early Years Settings and Children’s Holiday Club
• Discounted hire of our wedding and events venue
• Access to confidential counselling services
• Employer contributions to your pension scheme
• Exclusive charity worker discounts

We are committed to providing equal opportunities for all.

We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We are striving to be a care leaver friendly employer, and because of this, if you wish to disclose that you are care experienced, we guarantee you an interview as long as you meet the minimum requirements for the role. Following this, we also offer constructive feedback on your application process.