Team Leader

Card Factory; Tamworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading retail brand as a Team Leader, where you'll drive customer satisfaction and team performance in a dynamic store environment. This role offers opportunities for personal development and a chance to help celebrate customer life moments, leading a dedicated team focused on service excellence.

Benefits

25% colleague discount in-store and online

Save As You Earn scheme

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development content

Discounted mobile phone contracts

Discounts at hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Proven leadership skills in a retail environment.
• Customer-centric with a passion for service.
• Ability to review and analyze performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead the team in absence of Store Manager.
• Ensure exceptional standards and service every day.

Skills

Leadership

Customer Service

Commercial Awareness

Team Player

Positive Attitude

Job description

Job Introduction

Location: 11 George Street, Tamworth

Contracted Hours Available: 16

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on excellent customer service. You will lead the store team in the absence of the Store Manager and ensure standards and service are exceptional every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support, including Education Tools and Salary Advance
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development content
• Discounted mobile phone contracts
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This exciting role offers genuine prospects for the right candidate. If you are interested, click apply now.

We reserve the right to close this vacancy once sufficient applications are received. Apply early to avoid disappointment, as applications are reviewed regularly.

No agencies, please.

Sportswift Ltd T/A Cardfactory