Team Leader

Card Factory; Stockport; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader in Stockport. The role emphasizes customer experience and operational excellence, supporting the Store Manager and leading teams to ensure exceptional service. Ideal candidates will possess strong leadership skills and a passion for customer satisfaction.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentives

Opportunities for retail apprenticeships

Access to training and development content

Discounts at numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Commercial Awareness

Teamwork

Job description

Location

Stockport Merseyway (Next to McDonald's)

Contracted Hours

16 hours per week, with full flexibility preferred. Weekends included due to the nature of the role.

Role Responsibility

We are passionate about celebrating our customers’ life moments and are looking for a Team Leader to join our successful Card Factory family. The role focuses on customer experience and operational excellence. As a Team Leader, you will support the Store Manager in achieving commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omnichannel retailer, investing significantly in our colleagues and creating growth opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including education tools and salary advances
• Seasonal incentives
• Opportunities for retail apprenticeships
• Access to training and development content
• Discounts at numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click apply now. We reserve the right to close the vacancy early once sufficient applications are received, so apply promptly.