Team Leader

Two Saints; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in Southampton is seeking a dedicated individual to lead a team supporting clients facing homelessness. This role involves providing intensive support, managing staff, and ensuring the delivery of high-quality services. The ideal candidate will have strong communication skills and experience in a similar sector, with a commitment to making a difference in clients' lives.

Qualifications

• Experience of working in a residential or institutional or similar sector.
• Excellent communication skills, both verbal and written.

Responsibilities

• Support team to achieve potential through supervision and coaching.
• Assist with ensuring service is fully operational and KPIs are met.
• Manage attendance, performance, and quality assurance.

Skills

Communication

Team Working

Crisis Management

Education

Experience in residential or institutional sector

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST .

The Vacancy

FULL TIME - 37hrs

Occasional evening or weekend cover may be required for the service, depending on client need

Southampton Housing First supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices.

Our priority is to find safe, permanent housing that’s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support,and service KPIs are met
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
• To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clientsas well as help us to win tenders and maintain contracts
• To plan your team's rota, taking training and absence into account toensure capacity within the team to support clients and prioritise high risk management referrals
• To support your team where needed with their workload, and supporta small caseload of clients
• To be involved in the recruitment of staff for your team
• To ensure an effective and timely response to all safeguarding issues taking appropriate action
• To collate data and generate reports where needed
• To support clients and staff in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To ensureaccurate records on our client management system and compliance with GDPR through regular quality control checks
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

ADDITIONAL RESPONSIBILITIES

• This role has line management responsibilities
• This role has financial authorisation responsibilities
• This role has on call responsibilities

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role may require you to work nights and/or weekends
• This role may require you to lone work

ESSENTIAL CRITERIA

• Experience of working in a residential or institutional or similarsector
• Excellent communication skills, both verbal and written
• Clear verbal and written English
• Strong working knowledge of Microsoft Outlook, Excel, and Word
• Confident and assertive manner
• Strong team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of working in a leadership role
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.