Team Leader

Ernest Jones; Sheffield; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Staff discount up to 30%

Annual enhanced discount

Zusammenfassung

Signet Jewelers UK & Ireland is seeking a proactive Team Leader for the Meadowhall Design & Service Centre in Sheffield. You will lead jewelers and repair coordinators, ensuring top quality, service and customer satisfaction in a fast-paced environment.

The role emphasizes developing others, driving performance and delivering excellent customer outcomes, with responsibilities spanning coaching, recruitment support and performance management.

Qualifikationen

• Leadership experience in service/retail/production settings.
• Strong coaching and performance management skills.
• Excellent communication and relationship-building abilities.
• Experience managing workload and KPIs.

Aufgaben

• Lead and develop a team of jewellers and repair coordinators to meet quality, efficiency and service targets.
• Create a positive, engaging and inclusive working environment.
• Manage workloads and resources to meet SLAs and customer expectations.
• Conduct regular quality reviews and coaching plans.
• Support recruitment, onboarding and succession planning.
• Act as first escalation point for customer/store enquiries and resolve issues.
• Monitor performance metrics to drive continuous improvement.
• Ensure health, safety, security and company procedures.

Kenntnisse

Team leadership

Coaching

Performance management

Communication

Workload prioritisation

Problem-solving

Organisational skills

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Lead a talented team. Deliver exceptional craftsmanship. Make a real difference to our customers.

Team Leader - Design & Service Centre Meadowhall, Sheffield

At Signet Jewelers UK & Ireland, our Design & Service Centres are at the heart of what we do. Every day, our skilled teams restore, repair and transform jewellery that often holds significant sentimental value for our customers. We're now looking for an inspiring Team Leader to join our Meadowhall Design & Service Centre and lead a team dedicated to delivering outstanding quality, service and customer satisfaction.

This is an exciting opportunity for a people-focused leader who thrives in a fast-paced, quality-driven environment and is passionate about developing others, driving performance and delivering exceptional customer outcomes.

What does the role involve?

As Team Leader, you'll lead and develop a team of talented jewellers and repair coordinators, ensuring the highest standards of quality, efficiency and customer service are achieved.

Key responsibilities include:

• Leading, coaching and motivating a team to achieve performance, quality and service targets.
• Creating a positive, engaging and inclusive working environment where colleagues can thrive.
• Managing workloads and resources to ensure service level agreements and customer expectations are consistently met.
• Conducting regular quality reviews and implementing coaching and development plans.
• Supporting recruitment, onboarding and succession planning within your team.
• Acting as a first point of escalation for customer and store enquiries, resolving complex situations professionally and effectively.
• Monitoring operational performance, productivity and quality metrics to drive continuous improvement.
• Ensuring compliance with health & safety, security and company procedures.
• Building strong relationships across stores, support functions and external partners to deliver the best possible service.

What we're looking for

We're looking for a confident people leader with a passion for coaching and developing high-performing teams.

You’ll ideally have:

• Previous team leadership or supervisory experience.
• A proven track record of leading teams within a service, operational, manufacturing, retail or production environment.
• Strong coaching and performance management skills.
• Excellent communication and relationship-building abilities.
• Experience managing workload, priorities and performance against KPIs.
• The confidence to make decisions and resolve challenging customer or operational issues.
• Strong organisational and problem-solving skills.
• Basic Microsoft Office skills, including Outlook, Word and Excel.

Experience within jewellery, repairs or technical production environments would be advantageous, but most importantly we're looking for someone with the leadership capability and drive to develop people and deliver results.

We offer a fantastic job and more...

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years' service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme - An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.