Store Manager

Ernest Jones; Telford; Sur place; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary with incentives

30% staff discount on products

Annual enhanced staff discount

Retirement savings plan

Life assurance from day one

33 days holiday per year

Career progression and training

Résumé du poste

Ernest Jones seeks an inspirational Store Manager in Telford to drive sales, lead a customer‑first team and ensure policy compliance. You will coach staff, manage costs, and plan operations while delivering exceptional client experiences across our luxury jewellery and timepiece range.

Join a brand‑led environment with inductions, training modules and career progression, where you’ll build lasting client relationships and exceed store targets through proactive leadership.

Qualifications

• Track record of achieving KPIs and driving store performance.
• Experience managing commercial performance and cost control.
• Experience leading store teams and setting targets.
• Ability to interpret business data and translate insights.
• Inspires, coaches and develops teams to maximise potential.
• Delivers exceptional customer experiences with product knowledge.
• Passion for jewellery and watches with customer empathy.
• Competitive mindset and proactive problem solving.
• Basic knowledge of recruitment, employment law, health and safety, trading standards.

Responsabilités

• Promote a strong sales culture in-store to achieve targets.
• Coach and inspire team through effective leadership.
• Ensure compliance with policies, procedures and law.
• Control costs, payroll, shrinkage and expenses for the store.
• Plan and organise operational activities within the store.
• Lead teams to deliver memorable client experiences and events.
• Build excellent client relationships to guide purchases.

Connaissances

KPI achievement

Store performance management

Team leadership

Data interpretation

Coaching & development

Customer experience focus

Product passion

Competitive mindset

Employment law basics

Health & safety knowledge

Description du poste

Our Store Managers are inspirational role models who aspire to continuously improve!

CELEBRATE LIFE & EXPRESS LOVE

Store Manager - Ernest Jones - Telford

As Store Manager here at Ernest Jones in Telford you'll be responsible for achieving the store's targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. You'll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.

You'll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You will also oversee the planning and organisation of operational activities within the store.

We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations.

Become a special part of creating incredible memorable events for our clients!

At Ernest Jones you'll devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breath-taking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion.

The experience of working in Jewellery and Watch retail is truly unique - join us and be part of something special!

Could you be the finishing touch that makes our team complete?

Are you the perfect gem?

We're looking for suitable candidates to demonstrate the following:

• An excellent track record of successfully achieving KPI's.
• Experience of holding accountability for managing the commercial performance of a store.
• Experience of leading store teams.
• Experience of target-setting and interpreting business data.
• An ability to inspire, coach and develop your team to maximise potential and performance.
• Proven track record of role modelling and consistently delivering amazing customer experiences.
• Clear passion for our products and ability to put yourself in our customers shoes.
• A competitive spirit.
• Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.

What will you receive in return?

Your Rewards

Upon joining us as a Store Manager you'll be supported from day-one through our bespoke Management Induction programme, which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal 'Signet Jewellery Academy'.

In addition to being able to access dedicated Learning & Development resources, you'll also achieve the following benefits:

• Competitive salary including sales incentives.
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 33 days holiday per year.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme - An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.