Team Leader

Pub & Carvery - BRA_204; Rugby; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount 33%

Pension contribution

Refer a friend bonus £1,500

Wagestream access

Retail discounts

Job summary

Pub & Carvery is seeking a Team Leader to guide the shift, ensuring standards are met and customers are delighted with every visit.

You will support the management team, lead a busy team, and help maintain a safe, efficient bar environment while delivering great service to guests.

Qualifications

• Customer service experience.
• Leadership experience in a team environment.
• Ability to thrive in a fast-paced hospitality setting.

Responsibilities

• Lead by example to ensure shift runs smoothly.
• Deputise for management and resolve issues promptly.
• Coordinate and support the team during busy periods.
• Maintain bar area safety, cleanliness and compliance.

Skills

Customer service

Team leadership

Shift coordination

Problem solving

Job description

Company Description

Join us at Pub & Carvery, where whatever the weather or occasion, we’ve got something for everyone with our mix of carvery and classic pub food washed down with a tasty tipple. Our carveries include a choice of three 14-hour slow-cook meats and a selection of potatoes and seasonal vegetables where our customers can pile their plates as high as they like.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…