Team Leader

Greene King; Keswick; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

33% discount for employees

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

A community-focused pub chain in Keswick is looking for a Team Leader to oversee operations and ensure customers have a memorable experience. As a Team Leader, you will guide and coordinate your team, uphold service standards, and resolve issues as they arise. Ideal candidates will possess strong customer service skills and a positive attitude, contributing to a welcoming atmosphere. Benefits include a competitive salary, discounts, and opportunities for career development.

Qualifications

• Proven ability to provide memorable customer experiences.
• Experience in team leadership and issue resolution.
• Ability to maintain a safe and clean bar environment.
• Role model for customer service.

Responsibilities

• Lead the team to ensure smooth shift operations.
• Maintain high standards of customer service.
• Resolve issues in the absence of management.
• Ensure safety and cleanliness of the bar.

Skills

Customer service excellence

Team coordination

Attention to detail

Adaptability

Positive attitude

Job description

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…