Team Leader

Pub & Carvery; Kingswood; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Staff discount 33%

Employee assistance program

Wagestream wage access

Retail discounts up to 30%

Refer a friend bonus up to £1,500

Job summary

Pub & Carvery is hiring a Team Leader to guide the shift, ensuring the team has what they need and standards stay high. You’ll drive great customer experiences, resolve issues in the absence of management, and coordinate a busy service with efficiency and care.

You’ll model excellent service, adapt to daily challenges, and support colleagues as a real team player, with perks like a pension and staff discounts.

Qualifications

• Experience leading a team during busy shifts.
• Ability to resolve issues quickly in a frontline role.
• Strong focus on customer experience and service quality.
• Attention to detail to ensure standards are met across service areas.

Responsibilities

• Lead the team to ensure the shift runs smoothly and customers are happy.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy periods to maintain flow.
• Keep the bar area safe, legal, and clean and handle issues promptly.

Skills

Team leadership

Customer service

Problem solving

Adaptability

Attention to detail

Positive attitude

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy. Qualifications As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
  Join us at Pub & Carvery, where whatever the weather or occasion, we've got something for everyone with our mix of carvery and classic pub food washed down with a tasty tipple. Our carveries include a choice of three 14-hour slow-cook meats and a selection of potatoes and seasonal vegetables where our customers can pile their plates as high as they like.
• You'll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…