Team Leader

jobr.pro; Altrincham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension contributions

Career development and training

Staff discounts (33%)

Family discounts (15%)

Employee assistance program

Maternity/paternity policies

Greene King discounts (50%)

Refer a friend bonus up to £1,500

Wagestream wage access

Retail discounts up to 30%

Job summary

Greene King Inns and Hotels is seeking a proactive Team Leader to guide a busy shift, ensuring every customer receives a memorable experience and the operation runs smoothly.

You will deputise for the management team, organise the crew, maintain safety and cleanliness, and resolve issues quickly while upholding high standards. We offer a competitive salary, pension contributions, training, and generous staff discounts.

Qualifications

• Experience leading hospitality teams during busy shifts.
• Ability to maintain high standards and safety.
• Strong customer service and conflict resolution skills.
• Proficient English for safety and allergen controls.

Responsibilities

• Lead and coordinate the team during shifts to ensure smooth operations.
• Provide customers with a memorable experience on every visit.
• Deputise for management and resolve issues when needed.
• Ensure bar safety, legality, and cleanliness.

Skills

Leadership

Customer service

Communication

Team coordination

English proficiency

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well‑known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Enhanced, family‑friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and Hotels – so you can enjoy a weekend … 
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…