Team Leader

Recruitment Solutions Wales; Port Talbot; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking a Team Leader for a warehouse facility in Port Talbot. This role involves managing and training staff, ensuring operational efficiency, and delivering high customer service standards. The ideal candidate will be responsible for inducting and retaining workers while overseeing adherence to legal and company policies. Working hours are Thursday to Monday, 8 am to 4 pm. Interested candidates should send a CV to [e-mail].

Qualifications

• Proven experience in managing and training staff effectively.
• Ability to manage operations in compliance with legal and environmental standards.
• Strong focus on customer service and operational efficiency.

Responsibilities

• Induct, train, and retain warehouse staff.
• Manage workplace operations in line with EHS policies.
• Oversee customer service levels and take corrective actions if needed.
• Manage, support and coach operational staff.
• Manage workplace and equipment in line with legal requirements and the Clients EHS policy.
• Manage EHS performance to minimise the Clients KPI’s and in line with business EHS performance targets.
• Ensure all staff focus on the customer and find ways to meet customer needs converting business strategy into practical day to day activities.
• Instil a customer service ethic throughout production and ensure that queries are dealt with efficiently.
• Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.

Skills

Staff management

Training and development

Operational efficiency

Customer service

Job description

RSW are currently seeking a Team Leader to join our Client’s team based in Kenfig Industrial Estate in ensuring the smooth operation of their warehouse facility. The ideal candidate will be responsible for handling various tasks related to materials handling, stock management, and shipping and receiving and overseeing the warehouse teams and their operations.

• Induct, train, and retain staff of the required number and caliber.
• Continuously assess branding staff against identified performance criteria and address issues of performance and conduct within the warehouse and deal with these by applying the Clients HR policies.
• Ensure all training requirements are met and regularly reviewed.
• Manage, support and coach operational staff.

Operational efficiency

• Manage workplace and equipment in line with legal requirements and the Clients EHS policy.
• Manage EHS performance to minimise the Clients KPI’s and in line with business EHS performance targets.
• Ensure all staff focus on the customer and find ways to meet customer needs converting business strategy into practical day to day activities.
• Instil a customer service ethic throughout production and ensure that queries are dealt with efficiently.
• Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.

Working hours

Thursday to Monday 8am to 4pm

To apply, please send a CV to [e-mail]