Team Leader

Greeneking; Port Sunlight; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career progression

Staff discounts

Employee assistance

Maternity/Paternity policies

Wagestream

Brand discounts

Refer a friend

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide a busy shift, ensuring customers enjoy a warm welcome and a memorable experience. You’ll lead by example, coordinate a frontline team, and keep the bar running smoothly while upholding safety and legal standards.

You’ll support training, develop a can-do, customer-first culture, and benefit from a competitive salary, pension contributions, and staff discounts across brands. If you thrive under pressure and love hospitality, this role could be for you.

Qualifications

• Strong customer service focus with welcoming attitude.
• Ability to lead by example on busy shifts.
• Calm under pressure and proactive problem solver.
• Detail-oriented with high standards of cleanliness and safety.

Responsibilities

• Lead by example to ensure shift runs like clockwork.
• Provide customers with a heartfelt and memorable experience.
• Deputise for management and resolve issues during absence.
• Keep the bar safe, legal, and clean; address issues promptly.
• Organise and coordinate the team during busy periods.

Skills

Customer service

Team leadership

Adaptability

Attention to detail

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

As a Team Leader, you will

• Provide customers with a heartfelt and memorable experience each and every time they visit.


• Deputise for the management team and resolve any issues that arise in their absence.


• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.


• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring

• A great eye for detail, making sure every pint is poured to perfection.


• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.


• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.


• A positive can-do attitude and be a real team player.

We're all about rewarding our team's hard work, that's why

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.


• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.


• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!


• Enhanced, family-friendly maternity and paternity policies


• Menopause Friendly Employer


• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.


• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!


• Wagestream - access your wage before payday for when life happens.


• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...