Team Leader

NEXT Retail Ltd.; Plymouth; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where your passion for retail and customer service will shine. In this dynamic role, you will lead a supportive team dedicated to delivering exceptional customer experiences while maintaining high brand standards. With responsibilities ranging from expert product advice to visual merchandising, every day will bring new challenges and opportunities to grow. If you thrive in a fast-paced environment and enjoy collaborating with others, this is the perfect opportunity to make a meaningful impact in the retail space.

Qualifications

• Enthusiastic about retail and creating unique customer experiences.
• Eager to develop customer service skills and product knowledge.

Responsibilities

• Deliver exceptional customer experience and assist in purchases.
• Lead the team to meet sales targets and maintain store standards.

Skills

Customer Service

Retail Experience

Team Leadership

Visual Merchandising

Sales Growth

Problem Solving

Job description

About the role

As a Team Leader at Victoria’s Secret, you’ll work alongside a friendly and supportive team passionate about delivering the best customer experience.

No two days are the same, but here’s an idea of what’s in store:

1. Customer Experience: Deliver an exceptional customer experience through your passion for our products, assisting customers in finding the perfect items and completing their purchase.
2. Brand Bra Experience: Provide expert advice on bra fitting, helping customers find the right size and style for their needs.
3. Visual Merchandising: Own the presentation of our products, helping customers discover what they need and didn’t know they wanted.
4. Lead by Example: Energize and support your team, ensuring high brand standards and personalized customer service.
5. Store Targets: Support management in achieving KPIs focused on sales growth and profitability.
6. Store Standards: Maintain store standards, manage deliveries, stock replenishment, and adhere to health & safety procedures.
7. Store Operations: Perform opening and closing duties, including key holder responsibilities.
8. Executing New Initiatives: Assist with product launches, floor set moves, and audits, ensuring team readiness.

About you

1. Passion for retail: Enthusiastic about all aspects of retail, creating unique experiences for customers.
2. Love the customer: Eager to learn and develop customer service skills and product knowledge.
3. Relationships that matter: Keen to build valued relationships with your team and customers.
4. Collaborate with purpose: Engage and develop your team to share enthusiasm for the brand and customer experience.
5. Team Player: Supportive, flexible, and positive in the workplace.
6. Fast is fun: Thrive in a busy environment, enjoy multitasking, problem-solving, and collaborating to achieve goals.