Team Leader

Card Factory; Park Street; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading UK retailer, Card Factory, as a Team Leader, where you'll drive store success through excellent customer service and team development. This role requires a passionate individual dedicated to celebrating customers’ life moments. Enjoy the chance to lead, motivate, and ensure outstanding service in a vibrant retail environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ moments.
• Good leadership skills and team management.
• Comfortable with performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead teams in the absence of the Store Manager.
• Ensure high service standards daily.

Skills

Customer-centric

Leadership

Positive attitude

Team player

Job description

Contracted Hours Available: 8hrs, must be flexible for late nights & weekends

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead store teams in the absence of the Store Manager, ensuring high standards and outstanding service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, including Education Tools and Salary Advance
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial wellbeing

This role offers genuine prospects. If you are interested, click apply now. We reserve the right to close the vacancy early once sufficient applications are received.

Location: Donegall Street Park Centre, Belfast, United Kingdom