Guest Experience Team Member

Rank Group; Norwich; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Uniform provided

Rewards platform

Job summary

Mecca is hiring Team Members to be the friendly face on the floor, greeting guests and serving food & drinks while keeping the venue buzzing from first hello to final game.

You will follow clear standards, support across areas, and escalate issues when needed while working in a fast-paced hospitality setting. Training is provided.

Qualifications

• Customer-first attitude and great people skills.
• Pace and focus in a busy environment.

Responsibilities

• Greet guests and serve food & drinks to create a welcoming atmosphere.
• Keep queues moving, tables clear and venue tidy between sessions.
• Explain games and assist guests in a friendly, helpful manner.

Skills

Customer service

Hospitality

Retail experience

Job description

Job Description

Posted Tuesday 4 August 2026 at 00:00 | Expires Wednesday 30 September 2026 at 23:59

At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK!

For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks.Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them.

Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off.

We're passionate delivering exceptional customer experiences- and we are looking for people who are too!

Sound like your kind of place? Let's Play!

• Competitive Salary: £12.71 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero ‑ hour contracts)
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.

Your Impact :

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer ‑ gambling procedures; challenge age ‑ restricted behaviours confidently; report incidents promptly.
• One ‑ team mindset: communicate clearly with colleagues and jump in where needed — F ront of house, floor, F ood & B everage , cleaning — so service flows smoothly.

You’ll Bring :

• Customer ‑ first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer ‑ service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication
• Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role
• People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued
• Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.