Team Leader

Card Factory; Newton Abbot; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Card Factory as a Team Leader and play a pivotal role in enhancing customer experiences and driving store success. You will support the Store Manager and lead the store team to maintain exceptional service standards while benefiting from various employee perks. This role promises growth opportunities within the UK's leading retailer of greeting cards and gifts.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and experience in retail.
• Ability to analyze store performance data.
• Engaging and enthusiastic approach with customers.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams, ensuring exceptional customer service.
• Ensure high standards and operational excellence.

Skills

Leadership skills

Customer-centric

Positive attitude

Commercial awareness

Team player

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer. This involves significant investment in our colleagues and offers numerous opportunities to grow in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click "Apply now". We reserve the right to close this vacancy early once sufficient applications are received, so early application is advised.