Food & Beverage Team Leader - Tiverton

The National Trust; Tiverton; On-site; Full time

Job summary

Join a leading hospitality organization as a Food & Beverage Team Leader in Tiverton. Embrace a vibrant environment where you will lead a team to deliver exceptional service and ensure customer satisfaction. Enjoy a flexible working arrangement with substantial benefits including a pension scheme, discounts, and generous holiday allowance.

Benefits

Substantial pension scheme up to 10% basic salary

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days with purchase option

Flexible working arrangements

Employee assistance programme

Free parking at most Trust places

Qualifications

• No prior experience required, but friendly and adaptable attitude essential.
• Enthusiastic and willing to learn.
• Strong customer service focus and problem-solving skills.

Responsibilities

• Support team in providing great customer service.
• Oversee day-to-day operations and ensure quality standards.
• Supervise team training and development.

Skills

Adaptability

Positive attitude

Customer service

Problem solving

Communication

Health and safety awareness

Job description

Food & Beverage Team Leader - Tiverton

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours:37.5 hours per week, working 5 days over 7 inc weekends & bank holidays

Salary: 12.75 per hour

Duration:Fixed Term Contract until19-Nov-2025

Interview date:Tuesday 24th June 2025

Potential start date: w/c 21st July 2025 to 19th November 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work in a food and beverage team for the National Trust,clickhere towatch our video.

What you'll be doing

As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the caf . This is a busy, lively place to work, so you’ll need to be adaptable.
Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service.
Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.
You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.
We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:
Friendly and adaptable, with a positive ‘can-do’ approach.
Enthusiastic and willing to learn.
Apeople person, who cares about communicating well and giving great service.
Aware of health and safety compliance.
Aproblem solver, who can lead and support a team every day.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out moreabout the benefits we offer to support you.