Team Leader

Card Factory; New Milton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader to enhance customer experience and operational excellence. The role involves supporting the Store Manager and leading the team to achieve commercial goals while fostering a culture of exceptional service. Ideal candidates will possess strong leadership skills and a customer-centric mindset.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development resources

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead the store team in the absence of the Store Manager.
• Ensure high standards and outstanding service every day.

Skills

Leadership

Customer Service

Communication

Analytical Skills

Commercial Awareness

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead the store team in the absence of the Store Manager, ensuring high standards and outstanding service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable analyzing store performance data.
• Commercially minded.
• Enthusiastic team player and engaging communicator.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'apply now'. We encourage early applications, as the vacancy may close once suitable candidates are found.

Location: 65 Station Road, New Milton, United Kingdom