Team Leader

Card Factory; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Card Factory is seeking a motivated Team Leader to enhance customer experiences and drive store success. You'll support the Store Manager in achieving goals while leading the team to ensure exceptional service and high standards in a fast-paced retail environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Access to learning and development resources

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Commercially minded with strong leadership abilities.
• Comfortable analyzing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams and ensure high service standards.
• Drive store success and foster excellent customer service.

Skills

Leadership skills

Customer-centricity

Analytical skills

Positive attitude

Engagement and teamwork

Job description

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered around excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan to become a true omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities within a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Financial Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you believe this describes you and aligns with your career goals, apply now.

We reserve the right to close this vacancy early once sufficient applications are received. Early application is advised.

Location: New Arkwright Way, Manchester, United Kingdom