Team Leader

Grosvenor Casinos Limited; London; On-site; Full time

Job summary

As a Mecca Team Lead at a leading casino, you will create unforgettable customer experiences while leading a motivated team. This role focuses on exceptional service, shift management, and team collaboration in a rewarding and engaging workplace.

Benefits

Paid breaks

50% discount on food and soft drinks

Pension and Life Assurance

Company Sick Pay Scheme

Access to an Employee Assistance Programme

Funded Apprenticeships and training

Uniform provided

Qualifications

• Strong leadership skills necessary.
• Customer-first mindset required.
• Ability to engage and inspire team.

Responsibilities

• Lead team to deliver exceptional service.
• Manage shifts and foster team relationships.
• Create a welcoming and energetic environment.

Skills

Strong leadership skills

Customer-first mindset

Ability to engage and inspire

Organised

Proactive

Job description

Job Description

• Competitive Salary - £13.06/ hour
• Paid breaks
• Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
• 50% discount on food and soft drinks for you and up to three friends
• Pension and Life Assurance
• Company Sick Pay Scheme
• Access to an Employee Assistance Programme and in-venue Mental Health FirstAiders
• Funded Apprenticeships and training for career development
• Uniform provided- Fantastic new design just launched in 2024

As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Qualifications

• Strong leadership skills with a customer-first mindset
• Ability to engage and inspire your team
• Organised and proactive in a fast-paced environment

Additional Information

• 39 hours contract