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Front of House - Team Leader

Paris Baguette UK

London

On-site

GBP 24,000 - 32,000

Full time

3 days ago

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Job summary

Paris Baguette UK is seeking a Front of House - Team Leader to ensure an exceptional customer experience while managing a team. The ideal candidate will have food handling experience, a positive attitude, and the ability to lead by example. Enjoy benefits like medical coverage and a supportive workplace culture in a growing team environment.

Benefits

Competitive compensation

Free Cake for your Birthday

Medical, Dental, Vision benefits

401K Retirement Plan

Paid time off, paid Holidays

High Performance Culture

Qualifications

1-2 years of food handling/store experience.
Positive and passionate attitude required.
Ability to lift up to 25 lbs.

Responsibilities

Direct other crew members to run the store efficiently.
Ensure excellent customer service to all customers.
Manage food safety and cleanliness standards.

Skills

Customer Service

Team Management

Time Management

Integrity

Education

High School Diploma/GED

ServSafe Certification

Tools

Point of Sale (POS) System

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Reports to: General Manager

At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way.

We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence.

If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

What We Are Hungry For

The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

Knowledge And Responsibilities

Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
Delegating the duties between crew members on the floor and assigning the duties to be carried out
Checking on the crew to make sure said duties are completed
Enter in the customer’s order in the POS and know how to use the POS system in place
Work and thrive in a team-work environment
Adhere to food safety guidelines
Make beverages on the basis and demand during operating business hours and prepare coffee
Always keep all areas of the store clean while operating during business hours
Refill and organize all pasties and beverages on display
Help unload deliveries (up to twice a week)
Handle catering orders
For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

What You Need To Have

1-2 years of food handling/store experience inside a Paris Baguette retail store
High School Diploma/GED or some college, preferred
Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
Positive and passionate attitude
High sense of integrity and ownership
Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
Basic math skills (add, subtract, multiply, divide).
Time management, ability to prioritize and follow direction.
Adherence to food safety guidelines.
Able to lift up to 25 lbs.
Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.

Sweet Benefits

Competitive compensation
Free Cake for your Birthday
Medical, Dental, Vision benefits
401K Retirement Plan
Paid time off, paid Holidays
High Performance Culture

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Food and Beverage Services

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