Team Leader

Gourmet Burger Kitchen; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Gourmet Burger Kitchen is seeking a Front of House Team Leader who thrives in a fast-paced environment and loves exceptional service. This role involves leading a passionate team to create memorable dining experiences while maintaining high standards of hospitality. Applicants should possess leadership skills, a customer-focused mentality, and a flair for organization. Opportunities for career growth are available in a vibrant and supportive work environment.

Benefits

50% off total bill for you and 5 friends

Exclusive discounts through the BRG Spark App

20% off at Carluccio’s retail gift shop

Access to advanced pay through Wage Stream

Bonuses for referring friends

Excellent career development opportunities

Flexible working opportunities

Qualifications

• Previous experience in a hospitality or restaurant setting.
• Ability to inspire and guide a team.
• Attention to detail for managing shifts and team performance.

Responsibilities

• Lead and motivate the team to deliver outstanding service.
• Ensure guests receive a warm welcome and seamless service.
• Manage bookings and maintain a great atmosphere during busy shifts.

Skills

Customer Service Passion

Leadership Skills

Problem-Solving Mindset

Organisational Flair

Energy & Enthusiasm

Job description

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Passionate About People? Lead Our Front of House Team!

Do you thrive in a fast-paced environment, love delivering exceptional
service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for
a strong Front of House Team Leader to help create amazing guest experiences
and support our restaurant operations.

What You’ll Be Doing:

• Lead by Example: Motivate and support your team
  to deliver outstanding service, ensuring every guest leaves with a smile.
• Deliver Exceptional Hospitality: Ensure every
  guest receives a warm welcome, seamless service, and a memorable dining
  experience.
• Support the Management Team: Take charge in the
  absence of the Restaurant Manager, keeping things running smoothly and
  efficiently.
• Keep Things Flowing: Manage bookings, oversee
  table service, and maintain a great atmosphere throughout busy shifts.
• Training & Development: Help train and
  develop team members, ensuring they have the skills and confidence to succeed.
• Maintain Standards: Uphold GBK’s high service
  and cleanliness standards, ensuring a safe and enjoyable environment for both
  guests and the team.

What You Bring:

• Customer Service Passion: A natural people
  person who loves engaging with guests and making their experience special.
• Leadership Skills: Previous experience in a
  hospitality or restaurant setting, with the ability to inspire and guide a
  team.
• Problem-Solving Mindset: Ability to stay calm
  and think on your feet during busy service periods.
• Organisational Flair: Great attention to detail
  to manage shifts, team performance, and restaurant flow effectively.
• Energy & Enthusiasm: A positive, can-do
  attitude that keeps the team motivated and guests happy.

What’s in It for You:We’re not just offering a
job; we’re offering a career full of excitement and growth:

• Feast on 50% Offyour total bill for you
  and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands of
  online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites:Enjoy 20% off at
  Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream,
  offering access to advanced pay.
• Refer Friends and Earnwith our bonus
  scheme.
• Skyrocket Your Career:Excellent
  opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working
  opportunities that suit your lifestyle.

Ready to Lead the Front of House?

If you’re a hospitality superstar with a passion for service
and leadership, we’d love to hear from you! Apply now to join Gourmet Burger
Kitchen as our new Front of House Team Leader and help us create unforgettable
dining experiences.

Boparan Restaurant Group (BRG)is a growing
hospitality group committed to our goal of striving to become the Best
Restaurant Group in everything we do. We’re obsessed with building credibility,
going above and beyond, and delivering a memorable guest experience and an
amazing working environment.

At BRG, we live by our core values:

Honest– Acting with integrity in everything we
do.

Hardworking– Giving our best, every day.

Hungry– Always striving for growth and
excellence.

Heart– Caring deeply about our people, our
guests, and our communities.

Gourmet Burger Kitchen (GBK) at Westfield Stratford is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.