Team Leader

Carebrook; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Carebrook, a Pret Franchisee, is seeking a Shift Leader for their Front of House team in London. This role involves supporting and coaching a dynamic team, ensuring high standards in service and food preparation, and driving sales through effective leadership. Join a vibrant workplace where your skills can thrive and make an impact.

Qualifications

• Experience in a fast-paced food environment.
• Ability to lead and motivate a diverse team.
• Commitment to high standards of service and quality.

Responsibilities

• Support and coach the team to ensure they reach their potential.
• Lead by example and be hands-on when required.
• Ensure no quality issues and maintain food safety standards.

Skills

Coaching

Leadership

Communication

Customer Service

Job description

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We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Pret A Manger - Shift Leader - Front of House

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• Ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• Ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• Follow the 11-Step Production Process to guarantee customer safety and accurate product preparation and labelling
• Adhere to Production Principles, prioritising customer needs without compromising quality or freshness
• Use and follow How to Cards consistently to deliver Pret standards
• Carry out Line Checks successfully and act on any improvements needed
• Ensure no Made to Sell (MTS) rejects are on display in our Langars
• Develop the team’s knowledge about the quality of our food and coffee
• Ensure Barista Prepared Drinks are made by trained employees to the highest standards
• Maintain Food Safety and Health & Safety Standards consistently
• Monitor and record safety checks correctly
• Take immediate corrective action on issues affecting customers, the team, or sales
• Keep the shop clean, safe, and equipment well-maintained
• Follow MBWA principles, proactively monitoring Pret Standards and viewing the shop through the customers’ eyes
• Report and escalate any quality issues diligently
• Maximise sales, labour efficiency, and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
• Order accurately according to business needs
• Monitor and follow up on Mystery Shopper requirements
• Maintain good stock control following the 7 Steps of Unaccounted
• Follow Pret’s Financial Standards to minimise risks and ensure team safety
• Follow merchandising guidelines and use marketing effectively to drive sales

GROWING SALES

• Follow merchandising guidelines and use marketing effectively to drive sales
• Support successful food launches
• Encourage clear, engaging communication between kitchen and FOH to meet business needs

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.