Cleaning Team Lead

Raven Housing Trust; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Raven Housing Trust is seeking a Cleaning Team Lead to oversee the Estate Cleaning team. This role involves ensuring high-quality cleaning standards, team management, and addressing customer satisfaction concerns. Candidates should have experience in cleaning services and good IT skills. Raven focuses on creating a supportive work environment with a commitment to diversity and inclusion.

Benefits

Fantastic work/life balance

Strong focus on learning and development

Enhanced maternity, paternity, and adoption pay

Funded health cash plan

Voucher-based recognition scheme

Qualifications

• Experience working in a cleaning or estate services.

Responsibilities

• Lead and manage a team of Estate Cleaners to deliver a quality cleaning service.
• Maintain accurate cleaning data and address complaints effectively.
• Conduct regular inspections and provide feedback to team members.

Skills

Knowledge of running a multi job service

Good knowledge of modern technology and IT

Ability to resolve technical and people issues

Job description

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This range is provided by Raven Housing Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.
• Want to be part of our community?

We’re currently recruiting for a Cleaning Team Leader to join our Cleaning team.

What you’ll achieve in the role:

The overall purpose of this role is to lead a team of Estate Cleaners to deliver a quality Estate Cleaning Service, and to take responsibility for the performance of the Estate Cleaning Team, ensuring quality measures are in place to maximise customer satisfaction.

Key responsibilities include:

• To lead and manage a team of Estate Cleaners to deliver a quality Estate Cleaning Service and ensure that the appearance of the estates is well maintained.
• To maintain accurate cleaning data and update property management system.
• To follow up all areas of dissatisfaction and complaints, taking action to prevent re-occurrences, providing a response to residents and staff.
• To carry out regular inspections of cleaning, ensuring remedial action is taken where standards not achieved, including providing constructive feedback to Cleaners regarding quality of work.
• Ensure staff are trained and developed have regular one to ones, appraisals and a personal development plan.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

• Knowledge of the running a multi job service
• Good knowledge of modern technology and IT, including bespoke systems.
• The ability to resolving technical and people issues and identifying opportunities for improvement or resolution
• Experience working in a cleaning or estate services

Please review the job description on our website for full criteria details.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 11th July 2025

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Fantastic work/life balance with flexible working and generous leave entitlement

• Strong focus on learning and development, with opportunities to grow your skills and career

• Enhanced maternity, paternity, and adoption pay

• Funded health cash plan

• Voucher-based recognition scheme

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [e-mail] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email:[e-mail]****, or phone us on 0300 123 3399. ****

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Non-profit Organizations and Housing and Community Development

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