Team Leader

Card Factory; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance customer experiences and drive operational excellence. This role involves supporting the Store Manager in achieving commercial goals and fostering a customer-centric team culture. The ideal candidate will demonstrate strong leadership skills, a positive attitude, and a commitment to delivering exceptional service. With a focus on personal and professional development, this position offers opportunities for growth in a fast-paced retail environment. Join a company dedicated to celebrating life moments and making a difference in customers' lives.

Benefits

25% Colleague Discount

Financial Wellbeing Support

Seasonal Incentive Schemes

Opportunities for Retail Apprenticeships

Access to Learning and Development

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a passion for customer experience.
• Ability to analyze store performance data effectively.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams to ensure high standards and exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Teamwork

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a customer-centric team culture. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role matches your career aspirations, click "Apply now". We reserve the right to close the vacancy early once sufficient applications are received, so apply promptly.

Location: 47 Broadway, Liverpool Norris Green, United Kingdom