Team Leader

Central England Coop; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Central England Coop as a Team Leader, where you'll manage a dynamic team and lead the daily operations of our store. This role includes staff training, performance management, and ensuring an exceptional customer experience. With competitive salaries and varied benefits, you'll thrive in a supportive environment focused on community engagement.

Benefits

Colleague discount up to 20%

Retail discounts on various products

Holiday buy of additional annual leave

Colleague recognition for achievements

Enhanced family-friendly policies

Paid time for volunteering

Healthcare Cashplan

Company Pension scheme

Life Assurance cover

Personalised learning and development

Qualifications

• Previous Supervisor, Team Leader, or Duty Manager experience required.
• Ability to work with pace and flexibility.
• Passion for customer service.

Responsibilities

• Manage performance including conducting reviews.
• Ensure adherence to policies and procedures.
• Take responsibility for the store’s financial performance.

Skills

Customer Service

Team Leadership

Performance Management

Job description

What will you be doing?

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team.

With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant.

Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities
In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store.

Some of the key responsibilities as Team Leader include:

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

As you step into your new role as team leader, you’ll begin with a comprehensive training period at one of our Difference Maker Academies. This program, lasting up to 4 weeks based on your prior experience, pairs you with an experienced Academy Mentor - someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their full potential. This immersive environment is designed to equip you with the essential skills for your new role and set you up for long-term success with Central Co-op.

Our Difference Maker Academies are stores located around our trading area which have excellent operating standards, along with management teams in place that have a real passion for helping colleagues develop and reach their potential.

You’ll be able to claim expenses for any additional travel incurred whilst you’re attending an Academy store.

How will I know if I am right for this role?

With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you’ll bring a real passion for customer service.

You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.

We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.

Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.

As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You’ll be a great team player and through respect, support, and empathy to others, you’ll build relationships that create a foundation for getting things done.

You’ll guide your team as you work together to support future progress within the store and help celebrate team successes.

You’ll make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount- including a discount of up to 20% on our products.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Give as you earn- helping you support charities which mean something to you.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• Personalised learning and development- with easy access to a wide range of training programmes
• We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• Workflex- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome here We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

Who are we?

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop