Neighbourhood Housing Team Leader

CIH International Housing Group; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Leicester is seeking a Neighbourhood Housing Service Manager to lead a dedicated team. This fixed-term full-time position focuses on managing tenancy issues, improving tenant satisfaction, and developing effective community engagement practices. Applicants must possess experience in social housing and team management.

Benefits

Generous annual leave

Local Government Pension Scheme

Flexible working options

Training and development opportunities

Discounts on city buses and trains

Qualifications

• Experience in social housing or welfare sector.
• Knowledge of social landlord functions and legislation.
• Ability to manage projects and deal confidently with tenants.

Responsibilities

• Manage and develop officers within the neighbourhood housing service.
• Oversee tenancy management and address tenant inquiries.
• Develop policies and ensure compliance with local processes.

Skills

Team Management

Conflict Resolution

Social Housing Knowledge

Project Management

Community Engagement

Job description

Full Time / 37 Hours Per Week / Fixed Term for up to 12 months

Join our Neighbourhood Housing Service to manage, support and develop officers, including voluntary and sessional support. Providing leadership and advice to the enthusiastic team you'll support to resolve complex cases and ensure the services high standards are maintained.

Working within one of our local hubs, the team oversee an area of properties in respect of Tenancy Management issues, including dealing with tenant's enquiries, tenant representatives, Elected Members, other partners, and agencies. Varying your work between the estate and office you'll complete tasks and projects in an environment with easily accessible resources. Supporting local areas, you'll continuously look to improve tenant satisfaction and engagement working in our communities to provide better and safer neighbourhoods.

This is a full time, fixed term position working 37 hours per week based at our St Matthews Office.

What you'll be doing

You'll hold responsibility for premises and the efficient running of the neighbourhood housing service, along with the exciting development of the Public Realm work. Developing policies and procedures you'll attend meetings with various agencies and colleagues across the council to ensure adherence to local tenancy management processes, taking appropriate action as necessary to maintain compliance. Working with tenants, you'll aim to understand their needs and create action plans with your team to address areas of improvement. Utilising collaborated working arrangements such as tenants' forums to develop good practice throughout the service furthermore, you'll be involved in the monitoring and control of budgets and other financial resources of approximately £700k, working with staff to ensure value for money as well as delivering a cost-effective service.

What you'll need

Having experience working in social housing or a welfare sector you'll be able to manage a team to deliver an effective front-line service. Using your knowledge of social landlord functions and responsibilities you'll be able to put into practice relevant legislation and codes of practice on areas such as fire safety. Managing projects to timescale you'll be able to confidently deal with tenants and residents even in potentially difficult situations. Using this ability to empower, you'll motivate and develop your team while working in a pressurised service.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

For a chat about this post, or further information regarding this job please feel free to contact Kirsty Jacques on 0116 454 1393 or via email to [e-mail]

Assessment/interviews will take place week commencing Monday 30th June 2025