Team Leader

Hungry Horse - Bra_104; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Apprenticeship and training programs

Brand discounts on food & drink

Employee assistance program

Maternity/paternity policies

Greene King Inns discounts

Refer a friend bonus

Wagestream wage access

Retail discounts

Job summary

Hungry Horse in Lancashire is seeking a Team Leader to oversee shifts, support staff, and uphold brand standards. You will drive customer experience, support the management team, and ensure efficient operation during busy periods.

Join a team focused on delivering great service, maintaining safety, and fostering a positive workplace. Training and progression opportunities are available within Greene King’s popular brand portfolio.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve any issues in their absence.
• Coordinate the team during busy shifts to ensure smooth operations.
• Maintain a safe, legal, and clean bar and address issues quickly and safely.
• Attention to detail to ensure high-quality pours.
• Be a role model for delivering great service and a warm welcome.
• Think on your feet and adapt to challenges on busy shifts.
• Maintain a positive, can-do attitude and be a reliable team player.

Responsibilities

• Lead by example to ensure shift runs smoothly and customers are happy.
• Deputise for management when needed and resolve issues promptly.
• Organise and coordinate team during peak times for seamless service.
• Ensure bar areas are safe, compliant and clean at all times.
• Maintain high standards of service and product quality.

Skills

Customer service

Leadership

Team coordination

Adaptability

Detail oriented

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…