Team Leader

ORWELL HOUSING ASSOCIATION; Ipswich; On-site; GBP 24,962 - 31,203; Part time

Benefits offered by this job

22 days annual leave (pro rata) plus 1

Bank holidays (may be required)

Reward and recognition awards

Free DBS checks

Cashback Health plan

Blue Light Card access

Orwell Academy training and wellbeing

Job summary

Orwell Housing Association seeks a Team Leader for Christchurch House in Ipswich to oversee referrals, risk assessments and safeguarding, while leading a small team delivering supported housing to young people.

You will develop strengths‑based plans, empower customers, and collaborate with partner agencies to deliver holistic, customer‑centred outcomes and progression opportunities.

Qualifications

• GCSE Maths and English at 9–4 (or equivalent).
• Supervisory qualification or commitment to achieve within 18–24 months.
• Full driving licence desirable.

Responsibilities

• Oversee referrals, risk assessments and safeguarding to keep customers and properties safe.
• Lead, motivate and support the team to deliver high‑quality, person‑centred support.
• Develop and review strengths‑based support and safety plans for customers' goals.
• Support customers to understand and navigate risk with partner agencies.
• Build relationships with customers, stakeholders and partner organisations.
• Encourage engagement with education, training, volunteering and employment opportunities.

Skills

Leadership

Safeguarding

Team motivation

Risk management

Customer focus

Partnership working

Education

GCSE Maths and English

Supervisory qualification or commitment to achieve within 18-24 months

Job description

Team Leader – Christchurch House

Salary: £24,962.96 per annum (FTE £31,203.70 per annum)

Hours: 32 hours per week

Shift Pattern: 4 days per week between Monday - Friday

Ref: CCH053

Ready to make a difference?

Join our team delivering supported housing for young people in Ipswich.

Working alongside our Service Manager and Support Workers, you'll support our service users who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength‑based, person‑centered approach, you'll ensure they feel safe, heard, and empowered to work towards their aspirations.

What you’ll be doing:

• Oversee referrals, risk assessments and safeguarding processes, ensuring customers, colleagues and properties remain safe and compliant with legislation, organisational policy and best practice.
• Lead, motivate and support the team to deliver high‑quality, person‑centered support, championing customer voice and recognising individuals as experts in their own lives.
• Lead on the development, implementation and regular review of strengths‑based support and safety plans that enable customers to achieve their goals, aspirations and greater independence.
• Support customers to understand, manage and positively navigate risk, working collaboratively with partner agencies to deliver joined‑up, holistic support.
• Build and maintain positive relationships with customers, stakeholders and partner organisations to promote effective partnership working, continuous improvement and positive outcomes.
• Empower customers to engage with their local communities and access education, training, volunteering and employment opportunities, helping them build confidence, resilience and positive social networks.

About Christchurch House:

Christchurch House is conveniently located close to Ipswich town centre, offering easy access to shops, cafés, leisure facilities and excellent public transport links. Situated directly opposite the beautiful Christchurch Park, it provides a peaceful green space perfect for a relaxing walk during your lunch break.

The service consists of 38 bedrooms and provides temporary supported accommodation for young people, each supported through a personalised, outcome‑based plan.

More benefits of joining #TeamOrwell:

• 22 days annual leave (pro rata) plus bank holidays (please note that bank‑holiday work may be required as part of this role).
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
• Wellbeing programme.

Person Specification:

• GCSE Maths and English (Grade 9‑4 / A‑C or equivalent)
• Supervisory qualification or commitment to achieve within 18‑24 months.
• A full driving licence is desirable.

Interview Date:

To be confirmed.

Before applying:

Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an Enhanced DBS check with Children’s Barred List. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.