Team Leader

Body Shop (The); Hull and East Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Body Shop seeks a Team Leader to assist in driving sales and customer satisfaction at their Hull location. This role involves coaching customer consultants, managing store operations, and ensuring a positive shopping experience reflective of brand values. Candidates should possess strong communication and leadership skills, paired with a passion for beauty and retail.

Qualifications

• Experience in customer service with a passion for beauty and retail.
• Ability to multitask and manage time effectively.
• Demonstrated leadership skills with a positive attitude.

Responsibilities

• Support store management team in driving sales and supervising staff.
• Ensure adherence to company policies and deliver exceptional customer experiences.
• Handle customer concerns and assist in recruiting and training new staff.

Skills

Effective communication

Strong interpersonal skills

Customer service

Time management

Leadership

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a core part of our identity, from iconic window posters to vegetarian products and campaigns. We are not afraid to stand up and speak the truth, doing things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mold naturally and seeking individuals unafraid to innovate.

Your role in a nutshell

To support the store management team in driving sales and profit by supervising and coaching customer consultants. In the absence of store management, demonstrate leadership by delivering exceptional customer experiences, ensuring adherence to company policies, and upholding the values and vision of The Body Shop.

More About The Role

Customer Experience

As a Team Leader, you will work independently with minimal supervision, handle customer concerns effectively, and provide feedback to management. You will support store layout, inventory management, and other operations, coaching Customer Consultants to meet service standards and representing The Body Shop's campaigns passionately.

Delivery

You will understand sales trends, use storytelling to enhance customer engagement, and manage change effectively. Operating multiple systems, meeting sales targets, and assisting in recruiting are key responsibilities. You will perform opening and closing procedures according to operational standards and maintain audit documentation. Strong relationship skills and confidence in coordinating between customers, team members, and management are essential.

Teamwork and People Management

Our people are central to our success. As a Team Leader, you should be supportive of change and new ideas, assist in training new staff, and attract and retain talent that reflects our brand values.

What We Look For

• Experience in customer service with a passion for beauty and retail
• Effective communication and operational skills
• Strong interpersonal skills for rapport building and solution provision
• A positive attitude and willingness to develop
• Ability to multitask, manage time, and work flexible hours

Talent Drivers

Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality