Team Leader

The Air Ambulance Service; Hasland; On-site; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

EDI networks

Job summary

The Air Ambulance Service in Chesterfield (located within Dobbies Garden Centre) is seeking a Retail Team Leader with a passion for customer service and retail excellence. You will lead the department, drive sales, ensure stock is well-presented, and oversee day-to-day operations in a purpose-driven environment dedicated to saving lives.

Join a team that values inclusivity, professional conduct, and community impact.

Qualifications

• Experience in retail or charity sector preferred.
• Target-driven with ability to inspire a team.
• Experience as a sales assistant or retail supervisor preferred.

Responsibilities

• Manage and lead your department: ensure smooth day-to-day operations.
• Deliver exceptional customer service to all customers.
• Maximise sales by managing new goods, stock levels and presentation.
• Ensure all activities comply with company guidelines, with records and reporting.
• Assist in running the superstore: handle collections/deliveries, merchandising, online sales, and keep the store presentable daily.
• Set store targets and contribute to growth of the concept.

Skills

Leadership

Customer service

Sales

Stock management

Tools

POS software

Online selling platforms

Job description

Are you a retail expert who's on the lookout for a new challenge? We're looking for a Retail Team Leader to support our shop in Chesterfield, located within Dobbies Garden Centre. If you're looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you've been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You'll Be Doing:

• Managing and leading your department: Ensuring that the department runs smoothly day-to-day
• Deliver exceptional customer service to all customers.
• Maximise sales by managing a range of new goods within your department, ensuring that stock levels are appropriate and that goods are presented attractively.
• Ensure that all activities within your department comply with company guidelines and standards, with appropriate records and reporting maintained.
• Assisting in the running of the superstore: Inlcuding dealing with collections and deliveries of furniture, merchandising, serve customers, work with computers for online sales, and help ensure the store looks its best every day.
• Have store targets to ensure the store grows. Be pivotal in helping to create and develop the superstore and create the blueprint for growing this concept.

Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.

• Collaborative approach to achieving departmental and wider organisational objectives.
• Passion for the work that TAAS does.
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Experience working in the retail or charity sector preferred.
• Passion for delivering exceptional customer service.
• Target driven and able to inspire a team.
• Experience as a sales assistant or retail supervisor preferred.

At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork - and we're proud of our inclusive, supportive culture.

Whether it's supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives. The Air Ambulance Service isn't just a place to work; it's a place to build a meaningful career.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.

Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applied for this role within the last 6 months, please be aware your application may be automatically declined.