Team Leader

The Air Ambulance Service; Chesterfield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

EDI networks participation

Job summary

The Air Ambulance Service in Chesterfield is seeking a Retail Team Leader to support our shop inside Dobbies Garden Centre. You will lead the department, deliver outstanding customer service, maximise sales, and ensure stock levels and presentation meet brand standards.

Ideal candidates have retail or charity sector experience, a collaborative mindset, and a passion for saving lives. The role focuses on guiding the team, achieving store targets, and maintaining excellent customer engagement.

Qualifications

• Proven customer service experience in retail or charity sectors.
• Ability to lead a team and drive sales performance.
• Flexible approach to changing needs and commitments.

Responsibilities

• Lead and manage the department to run smoothly day-to-day.
• Deliver exceptional customer service to all customers.
• Maximise sales by managing stock and presenting goods attractively.
• Ensure activity complies with guidelines, with proper records and reporting.
• Assist in store operations including collections, deliveries, merchandising and online sales.
• Set and work toward store targets to grow the concept.

Skills

Customer service

Team leadership

Sales

Flexibility

Tools

POS systems

Job description

Join Our Lifesaving Team

Team Leader

Location: Chesterfield (Dobbies Garden Centre)

Hours: 16

Are you a retail expert who's on the lookout for a new challenge? We're looking for a Retail Team Leader to support our shop in Chesterfield, located within Dobbies Garden Centre.

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You’ll Be Doing:

• Managing and leading your department: Ensuring that the department runs smoothly day-to-day
• Deliver exceptional customer service to all customers.
• Maximise sales by managing a range of new goods within your department, ensuring that stock levels are appropriate and that goods are presented attractively.
• Ensure that all activities within your department comply with company guidelines and standards, with appropriate records and reporting maintained.
• Assisting in the running of the superstore: Inlcuding dealing with collections and deliveries of furniture, merchandising, serve customers, work with computers for online sales, and help ensure the store looks its best every day.
• Have store targets to ensure the store grows. Be pivotal in helping to create and develop the superstore and create the blueprint for growing this concept.

What We’re Looking For:

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout careerto date.
• Collaborative approach to achieving departmental and wider organisational objectives.
• Passion for the work that TAAS does.
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Experience working in the retail or charity sector preferred.
• Passion for delivering exceptional customer service.
• Target driven and able to inspire a team.
• Experience as a sales assistant or retail supervisor preferred.

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalatge appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a BasicDBScheck.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.