Team Leader

The Body Shop international limited; Guildford; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive onboarding in your new

Training hours for you & your team as

50% staff discount on regular product

30% on Gifts

Freebies - when we launch new products

Paid volunteer days

Ability to make connections with社区?

(UN) Uniform- We don't believe in

Real living wage

Opportunities to grow within the Brand

Inclusion & Belonging Networks

Descripción de la vacante

The Body Shop in Guildford is seeking a Customer Consultant to join our store team. You will engage customers with kindness, share product knowledge, and learn how campaigns and activism bring our brand to life.

You will coach peers, contribute to visual merchandising, and help meet sales targets in a fast-paced retail environment. We value a passion for beauty, strong communication, and a collaborative mindset.

Formación

• Experience in a customer facing role and a genuine passion for beauty and retail.
• Ability to communicate and listen effectively.
• Strong interpersonal skills to build rapport and provide solutions.
• Positive mindset and willingness to learn.
• Ability to multitask and work flexible hours.
• Ability to work independently with minimal direction.

Responsabilidades

• Handle customer concerns efficiently and effectively, sharing feedback with Store Management as needed.
• Problem solve proactively using available resources.
• Support upkeep of store layout, visual merchandising, inventory management and other store operations as needed.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Learn about the beauty market, competitors and our products.

Conocimientos

Customer service

Communication

Teamwork

Adaptability

Descripción del empleo

Responsibilities

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.

Working with the Store Management team to:

• Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants, Personal Conduct Leadership Commerciality

Additional Responsibilities and Requirements

• Experience in a customer facing role and a genuine passion for beauty & the retail industry
• Ability to communicate & listen effectively & demonstrate operational skills
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal direction

Company Overview

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Benefits and Perks

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% staff discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network