Team Leader

THE BODY SHOP; Guildford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount 50%

Gifts discount 30%

Volunteer days

Green Apron

Job summary

The Body Shop in Guildford seeks an aspirational leader to support the Store Management team. You’ll drive the store and your colleagues to deliver retail excellence, strong sales results and an engaging customer experience.

You will handle customer concerns, solve problems, support merchandising, inventory and daily operations, and coach Customer Consultants to build loyalty and a brand-focused atmosphere. Passion for beauty and activism is valued.

Qualifications

• Experience in a customer facing role and a genuine passion for beauty & the retail industry.
• Ability to communicate & listen effectively & demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time & work flexible hours.
• Ability to work independently with minimal direction.

Responsibilities

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed.
• Problem solves effectively & proactively as much as possible using available resources.
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team.
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
• Ensure development of customer loyalty to further build The Body Shop brand.
• Meet sales & performance targets.
• Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Independent work

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to:
  • Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Meet sales & performance targets
  • Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

What we look for

• Experience in a customer facing role and a genuine passion for beauty & the retail industry
• Ability to communicate & listen effectively & demonstrate operational skills
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal direction

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% staff discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative Skills

Purpose

Personal Conduct

Leadership

Commerciality