Store Manger - Whiteley Village

THE BODY SHOP; Fareham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% staff discount

Volunteer days

Job summary

The Body Shop is seeking an inspirational leader to drive the store and its team to deliver retail excellence, strong sales results, and an engaging customer experience. You will shape a customer-focused store, lead campaigns and activism, and ensure the team delivers outstanding service.

You're expected to motivate and coach your team, use KPI data for business decisions, and grow the brand through strong leadership and collaboration.

Qualifications

• Experience in a customer facing role, people leadership & team development.
• Able to meet sales & performance targets with outstanding planning & organizing skills.
• Ability to work collaboratively within a feedback culture.
• Experience coaching & developing a successful team.
• Outstanding leadership & communication skills.
• Experience using data (KPIs) to make sound business decisions.
• Comfortable with Microsoft Office Suite.
• Flexibility to work across Sunday to Saturday is required.

Responsibilities

• Lead & work as part of a team to meet customer needs.
• Shape store experience by driving customer engagement through products, campaigns & activism.
• Problem solve using available resources and data.
• Communicate effectively and model responsibility for the team.
• Develop customer loyalty to strengthen The Body Shop brand.
• Meet sales and performance targets and monitor changes.
• Manage stock and adapt to stock changes.
• Use KPI data to make sound commercial decisions to drive sales.
• Identify and develop high-potential team members.

Skills

People leadership

Sales targets

Customer service

Data-driven decisions

Communication skills

Office software

Weekend flexibility

Tools

MS Office

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Manage stock; monitor & manage change
• Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Able to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team
• Outstanding leadership & communication skills
• Experience using data (KPI's) to make sound business decisions
• Comfortable with Microsoft Office Suite
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Commerciality

Collaborative Skills

Leadership

Personal Conduct

Purpose