Assistant Manager

THE BODY SHOP; Bath; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

50% discount on regular products

30% discount on Gifts

Volunteer days

Bonus living wage for Customer Consult

Growth opportunities within the Brand

Inclusion & Belonging Networks access

Job summary

The Body Shop is looking for an inspirational leader to partner with the Shop Manager and drive the store and team to deliver retail excellence. You will lead a customer-focused store experience, support campaigns and activism, and help achieve strong sales results while engaging customers.

Focus on developing your team, meeting performance targets, and using KPI data to guide decision-making. The role requires flexibility across hours, including weekends, and a passion for ethical beauty and

Qualifications

• Experience in a customer facing role with people leadership.
• Ability to meet sales and performance targets with strong planning and organizing skills.
• Ability to work collaboratively within a feedback culture and use KPI data for decisions.
• Comfortable using Microsoft Office and data to drive outcomes.
• Flexible to work across Sundays to Saturdays, including holidays, nights and weekends.

Responsibilities

• Lead and work with the Shop Manager to drive store performance and customer experience.
• Shape a customer-focused store experience through campaigns and product knowledge.
• Identify and recruit potential team members and develop current staff to achieve goals.
• Communicate effectively and model flexible responsibility within the team.
• Manage stock, monitor changes and use KPI data to inform decisions.
• Support delivery of sales, performance targets and customer loyalty.

Skills

Customer facing

People leadership

Team development

Sales targets

Planning & organizing

Data-driven decisions

Microsoft Office

Tools

Microsoft Office Suite

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving & communication skills
• Experience using data (KPI's) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

• Collaborative Skills
• Commerciality
• Leadership
• Personal Conduct
• Purpose