Team Leader

Card Factory; Greater Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Card Factory is seeking a passionate Team Leader to join their retail team. This role focuses on driving customer experience and operational excellence by supporting the Store Manager and leading the team in delivering exceptional service. With various benefits including a colleague discount and opportunities for development, this position offers significant prospects for the right candidate.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Customer-centric with a passion for delivering excellent service.
• Engaging and enthusiastic team player.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and excellent service every day.

Skills

Leadership

Customer Service

Commercial Awareness

Positive Attitude

Job description

Please note this role is a fixed term contract.

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfil this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on exceptional customer service. You will lead store teams in the absence of the Store Manager, ensuring high standards and excellent service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true omni-channel retailer, with significant investment in our colleagues and opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested, please apply now.

We reserve the right to close this vacancy early once sufficient applications are received. We encourage early applications to avoid disappointment.