Team Leader

Card Factory; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in the UK is seeking a Team Leader to enhance customer experiences and support operational excellence. The role involves leading teams, achieving commercial goals, and ensuring exceptional service. The ideal candidate is customer-focused, engaging, and possesses strong leadership skills. This position offers growth opportunities in a fast-paced environment with various employee benefits.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams ensuring high standards and exceptional service.
• Foster a team culture centered on customer focus.

Skills

Customer-centric

Leadership

Engaging

Positive attitude

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support the Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer focus. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & Company Information

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Financial Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested and meet the criteria, apply now.

We reserve the right to close the vacancy early once sufficient applications are received. Early application is advised.