Floating Support Coordinator

Recovery Focus; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days’ annual leave

Pension scheme (4.5% employer)

Life assurance (3× salary)

Enhanced sick pay

Birthday leave & extra days

Professional fee reimbursement

24/7 online GP access

Cycle to Work

Job summary

Waythrough is seeking a Floating Support Coordinator in Manchester to deliver flexible, person-centred housing support for adults facing homelessness and complex needs. You will work across community settings, supporting people to sustain accommodation, access services, and improve wellbeing.

The role requires safeguarding awareness, strong communication, and a proactive, independent approach. A full UK driving licence and vehicle access are essential for home visits and outreach work.

Qualifications

• Experience working with individuals affected by homelessness, substance misuse, mental health challenges, or social exclusion.
• Understanding safeguarding and risk management in community settings.
• Ability to build positive professional relationships and maintain boundaries.
• Strong communication, organisational, and record-keeping skills.
• Flexible, proactive approach to varying levels of need; driving essential.

Responsibilities

• Maintain and sustain accommodation and reduce homelessness risk.
• Develop independent living skills and personal resilience.
• Assist access to housing, benefits, healthcare, and employment resources.
• Improve wellbeing via tailored support planning and practical help.
• Reduce harm and engage with recovery-focused services for substance misuse.
• Build routines and community connections.
• Provide flexible home visits, outreach, welfare checks, and partnership work.

Skills

Homelessness support experience

Safeguarding & risk management

Recovery-focused approach

Strong communication & documentation

Driving licence

Tools

Driving Licence

Job description

Floating Support Coordinator – Manchester Housing Support

Location: Manchester Housing Support, Victor Street, Manchester

Working Hours: Full time, 37 hours per week

Contract Type: Full Time

Salary: £25,877.80–£34,240.03 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

Our Floating Support Service provides flexible, person-centred support to individuals experiencing homelessness and challenges related to drug and alcohol misuse.

We work across community settings, supported accommodation, and outreach services to empower people to improve their wellbeing, sustain accommodation, reduce harm, and move towards greater independence.

The service supports adults with a range of complex and multiple needs, including substance misuse, mental health challenges, offending behaviour, and social isolation.

Our approach is recovery-focused, trauma-informed, and centred around building positive, trusting relationships that promote long-term stability and resilience.

What You’ll Do

• Maintain and sustain their accommodation and reduce the risk of homelessness.
• Develop independent living skills, confidence, and personal resilience.
• Access housing, benefits, healthcare, treatment services, education, training and employment opportunities.
• Improve wellbeing through tailored support planning and practical assistance.
• Reduce harm and engage positively with recovery-focused services relating to drug and alcohol use.
• Build positive routines and strengthen connections within their local community.
• You’ll provide flexible support through home visits, outreach work, welfare checks, and partnership working with a range of external agencies.
• You’ll work both independently and as part of a supportive team, ensuring individuals receive compassionate, person-centred support that reflects their unique needs and goals.

To Succeed in This Role, You’ll Need

We are looking for someone who is compassionate, motivated, and committed to supporting individuals with complex needs to achieve positive outcomes. You’ll ideally have:

• Experience working with individuals affected by homelessness, substance misuse, mental health challenges, or social exclusion.
• An understanding of safeguarding, risk management, and recovery-focused support approaches.
• The ability to build positive professional relationships and maintain appropriate boundaries.
• Strong communication, organisational, and record-keeping skills.
• Confidence working independently in community and outreach-based settings, as well as collaboratively within a wider team.
• A flexible and proactive approach to supporting individuals with varying levels of need.
• A full UK driving licence and access to a vehicle are essential, as the role involves travelling across the community to carry out home visits, outreach work and appointments with service users.
• Experience in support work or housing-related services is desirable, although we welcome applicants with transferable skills, relevant lived experience, and a genuine passion for helping others make positive changes in their lives.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date

Closing Date: 2026-11-21

Waythrough launch and background

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough.

Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.