Team Leader

Funky Pigeon; Exeter; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading company in retail is seeking a Team Leader for their Exeter St Davids store. The successful candidate will lead a team to deliver exceptional customer service, foster a supportive environment, and ensure operational excellence. This role offers competitive pay, employee discounts, and a supportive work culture.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Current/recent retail leadership experience in a fast-paced environment.
• Experience in supporting employee training and development.
• Ability to build strong relationships and communicate effectively.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Create a culture of learning and support within the team.
• Ensure the store operates safely and legally.

Skills

Leadership

Customer Service

Communication

Team Motivation

Job description

Team Leader – WHSmith – Exeter St Davids

Contract Type: Permanent; £13.05 per hour

Working hours: 30 hours per week (6 hours a day) working any 5 out of 7 days including weekends. Hours mostly Tues-Fri 700-1300 and Sat 1200-1800. Sundays and Mondays off.

As a Team Leader in our Exeter St Davids store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Team Leader is all about:

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support, and recognition—spotting opportunities for development of personal skills, product knowledge, and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we operate safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV.
• Experience of proactively leading from the front, getting involved, and helping your team on the shop floor.
• Flexibility of approach to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventure, or tickets to the latest blockbuster. Our Employee Assistance Programme also provides support for your wellbeing—physical, mental, or financial.

About us:

WHSmith has a remarkable heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing an exceptional customer experience with the latest tech. We’ve partnered with M&S and Costa Coffee to broaden our offering across the UK. Our aim is simple: to make every one of life’s journeys better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.