Team Leader

TN United Kingdom; Darwen; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the greeting card retail sector is seeking a passionate Team Leader to enhance customer experiences and drive store success. This dynamic role involves supporting the Store Manager in achieving commercial targets and fostering a culture of exceptional service. With a commitment to employee development and well-being, the company offers a vibrant work environment where your leadership can shine. Join a team dedicated to celebrating life's moments and enjoy a rewarding career with ample growth opportunities.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Retail management apprenticeships

Discounts across many UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills with a focus on customer service.
• Ability to analyze store performance data effectively.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store teams in absence of Store Manager to ensure service excellence.

Skills

Leadership Skills

Customer Service

Data Analysis

Commercial Awareness

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around exceptional customer service. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and outstanding service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, with significant investment in our colleagues and opportunities to grow in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, education tools, and salary advances
• Seasonal incentive schemes
• Retail management apprenticeships with local providers and access to internal learning networks
• Discounts across many UK retailers
• Employee Assistance Programme for mental, physical, and financial wellbeing