Team Leader

greene king; Cumbernauld; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Greene King as a Team Leader, where you'll guide a dynamic team to provide exceptional customer experiences in a vibrant pub environment. You'll handle team coordination and support management while enjoying competitive pay and comprehensive benefits including discounts and career growth opportunities.

Benefits

Career progression opportunities

33% discount for you and 15% for loved ones

Free employee assistance programs

50% discount at Greene King Inns and hotels

Refer a friend program

Wagestream access to wages

Retail discounts

Qualifications

• Experience in customer service and the ability to maintain a cheerful environment.
• Skills in resolving issues and supporting management.
• Adaptability during busy shifts with a focus on details.

Responsibilities

• Lead the team to ensure smooth operations during shifts.
• Resolve customer issues and assist management as needed.
• Maintain high standards of service and cleanliness.

Skills

Customer Service

Team Coordination

Conflict Resolution

Attention to Detail

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Greene King pubs, where we have always been a beacon for communities, bringing people together. Our community pubs are the heart of the local area, led by a local hero and staffed by a team ready to serve your favourite drinks. Our pubs are true local hubs, hosting events, serving delicious food, or providing a quick catch-up with friends over drinks.

Additional Information

We’re committed to rewarding our team’s hard work, which is why…

You’ll receive a competitive salary, pension contributions, and benefits such as:

• Opportunities for career progression across our well-known brands, supported by industry-leading apprenticeship programs offering training at all levels.
• Discounts of 33% for you and 15% for your loved ones on all our brands, so you can enjoy your favourite food and drinks at a discount.
• Free employee assistance programs for mental health, well-being, financial, and legal support because you matter!
• Discounts of 50% for you and 25% for your loved ones at Greene King Inns and hotels, allowing you to enjoy a weekend away without breaking the bank.
• Refer a friend program – earn up to £1,500 when your referral is successfully employed.
• Wagestream – access your wages before payday for life's unexpected expenses.
• Retail discounts – up to 30% off at Superdrug, exclusive deals with Three Mobile, and more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Maintain a safe, legal, and clean bar environment, addressing issues promptly and safely.

What you’ll bring…

• An eye for detail, ensuring every pint is poured perfectly.
• Be a role model in providing excellent service and making customers feel welcome.
• Ability to think quickly and adapt to challenges during busy shifts.
• A positive attitude and strong team spirit.