Team Leader

Flaming Grill - Bra_103; Chatham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension contribution

Staff discounts

Employee assistance program

Maternity/Paternity policies

Menopause Friendly Employer

Hotel/Greene King discounts 50%

Refer a friend bonus up to £1,500

Wagestream

Job summary

Flaming Grill in Chatham, United Kingdom is seeking a Team Leader to drive service excellence on busy shifts. You’ll lead by example, ensure the team has what it needs, maintain high standards, and keep customers happy.

Responsibilities include deputising for management, organising the team, ensuring safety, legality and cleanliness of the bar, and delivering a heartfelt, memorable guest experience. The role offers a competitive salary, pension contributions, staff discounts, and development

Qualifications

• Strong customer service and leadership skills.
• Ability to supervise and motivate a team during busy shifts.
• Excellent communication in English, both written and spoken.
• Knowledge of allergen controls and safe bar operations.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to keep service smooth.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Customer service

Team leadership

Shift coordination

Safety & compliance

Attention to detail

Communication

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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Team Leader • Chatham, Kent, United Kingdom