Team Leader

Care Outlook Ltd.; Camden Town; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Professional development

Collaborative workplace

Growth opportunities

Zusammenfassung

Care Outlook is recruiting a Team Leader to maintain and develop our extra care service in Arthur Bliss in RH16. You will directly manage the care team, supervise staff development, and ensure a high-quality, person-centred care approach.

You will create and monitor care plans, coordinate staff rotas, ensure assessments meet best practice and CQC standards, and work with recruitment to ensure appropriate staffing levels.

Qualifikationen

• Direct management of the care team with supervision and training.
• Experience delivering high-quality home care and care planning.
• Knowledge of CQC standards and compliance.
• 2 years' experience in health and social care (preferred).

Aufgaben

• Direct management of the care team and staff development.
• Create and monitor care plans and staff rotas.
• Ensure assessments and risk plans meet best practice.
• Work with recruitment to manage staffing levels.
• Provide care services and arrange emergency cover as required.
• Ensure calls are answered promptly and clients are treated with respect.
• Collaborate with Branch Manager on quality standards and complaints.
• Participate in the on-call rota.
• Implement measures to comply with CQC regulations.

Kenntnisse

Care team supervision

On-call flexibility

CQC compliance knowledge

Staff leadership

Ausbildung

NVQ Level 3 Health & Social Care (preferred)

Tools

Full Driving Licence (preferred)

Jobbeschreibung

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Arthur Bliss in RH16.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary - £27,000
• Ongoing support and Professional Development
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!