Team Leader

Card Factory; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Card Factory as a Team Leader, playing a vital role in enhancing customer experiences and driving store success. Support the Store Manager while leading teams, fostering a positive culture centered on service excellence. With the chance to grow in a fast-paced environment, this role offers significant career prospects.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills essential.
• Demonstrated customer-centric approach.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service every day.

Skills

Leadership

Customer Centricity

Data Review

Commercial Mindedness

Teamwork

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• An engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, with significant investment in our colleagues and opportunities to grow in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested and meet the criteria, click "Apply now".

We reserve the right to close this vacancy early once sufficient applications are received. Early applications are encouraged.