Team Leader

Card Factory; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic and passionate team as a Team Leader at a leading retailer in greeting cards and gifts. This role is pivotal in enhancing customer experiences and operational excellence. You'll support the Store Manager in driving commercial success while fostering a team culture that prioritizes customer satisfaction. As a Team Leader, you will inspire and engage your team, ensuring high standards and exceptional service every day. Be part of an exciting journey with genuine prospects for growth in a fast-paced environment that values your contributions and well-being.

Benefits

25% Colleague Discount

Financial Education Tools

Salary Advance

Seasonal Incentive Schemes

Retail Apprenticeships

Blended Learning Access

Discounts across 100's of UK Retailers

Employee Assistance Programme

Qualifications

• Passionate about customer service and celebrating life moments.
• Demonstrates good leadership and team management skills.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams to deliver exceptional customer service.

Skills

Leadership Skills

Customer Centricity

Commercial Awareness

Team Player

Data Analysis

Job description

Location: The Mall, Cribbs Causeway, Bristol

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Is customer centric with a passion for driving excellent service.
• You will be able to demonstrate good leadership skills.
• Positive forward-thinking approach.
• Is comfortable reviewing store performance data.
• Commercially minded.
• Is an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.