Team Leader

CIH International Housing Group; Blackwater; Hybrid; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Career growth

Training & development

Supportive team

Employee assistance programme

Retail discounts

Generous holidays

Parental leave policy

Job summary

Chancellors, part of LRG, seeks a Team Leader of Property Management based in Camberley. Reporting to the Regional Property Manager, you will lead a small team of Property Managers, overseeing day-to-day operations and ensuring the smooth running of the branch portfolio.

The role is ideal for an experienced Senior Property Manager looking to step up, or a current Team Leader ready to manage a team within the property industry.

Qualifications

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Experience leading a small team.
• Proven history working within the Property Industry.

Responsibilities

• Conducting morning meetings and team briefings.
• Provide guidance on new legislation.
• Support investigations into customer complaints and propose responses.
• Coordinate training and mentoring within the team.
• Drive service improvement and ensure best practice across property management.
• Support audits with branch teams and ensure adherence to processes.
• Monitor workloads and ensure adequate cover during holidays.

Skills

Communication

Leadership

Organisational skills

Telephone manners

Job description

Job Title: Team Leader

Location: The Meadows, Camberley

Brand: Chancellors

Salary:£34,000 plus a further £1,500 in commission

Shift: Monday-Friday 9am-5.30pm

Hybrid working offered after successful completion of probation period.

About Chancellors

Chancellors is one of the UK's leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers. For generations, we've helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK's largest and most forward-thinking property services groups. Backed by the scale and strength of LRG , we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities

Reporting to the Regional Property Manager, Chancellors are seeking a Team Leader of Property Management to join our dedicated and dynamic team based in Camberley. To be successful within this position, you will be a current Senior Property Manager looking to step up, or a current Team Leader with experience in leading a team within the property industry. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.

Key Responsibilities

• Conducting morning Meeting
• Providing support and guidance with the implementation of new legislation
• Help investigate customer complaint and propose/undertake appropriate response
• Help to co-ordinate and where possible provide training
• Support the Property Management department through guidance and mentoring to achieve strategic objectives
• Support audits of property management departments in conjunction with branch audits.
• Ensuring that property management best practice is shared
• Checking gas daily to ensure process has been adhered to, having relevant conversations
• Monitoring teams overdue workflows, having relevant conversations
• Monitor the churn report, having relevant conversations
• Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
• Working on group projects or initiatives along with the RPM to ensure successful implementation.
• Responsibility to enforce strategic objectives
• Ensuring adequate cover in the department when it comes to holidays and days off
• Monitor workload of Property Managers, being aware of any issues that may affect staff morale

What are we looking for

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Experience leading a small team
• Proven history working within the Property Industry

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.
• Regular awards & incentives for Top achievers.
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.
• Structured training & support.

Chancellors as part of LRG, are an equal opportunities employerand encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring.All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.