Team Leader

QSRP; Birmingham; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

50% Employee Discount

Hourly rate up to £13.21 ph

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Pick n Mix Diploma Program

Cycle to Work Scheme

Free Mortgage Advice

Wellbeing Support (Confidential Advice

Access to Wages in Advance

Career Development via our Career Path

Incentive Schemes

Free Meals on Shift

Job summary

Chopstix is seeking a proactive Team Leader to manage shifts, guide a frontline team, and ensure exceptional customer experiences. You will collaborate with management to drive performance, coach staff, and uphold operational standards while delivering high-quality food service.

Join us to lead by example in a fast-paced environment, support a dynamic team, and contribute to a culture of teamwork and guest satisfaction across our stores.

Qualifications

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions.
• Passion for delivering great customer service and memorable experiences.
• Hands-on approach across all areas of the store.
• Strong communication skills and the ability to motivate those around you.

Responsibilities

• Lead from the front and run shifts to support smooth store operations.
• Coach and inspire the team to deliver great food and customer experiences.
• Work across all areas of the store to keep shifts running smoothly.
• Set the standard through actions and maintain high service levels.

Skills

Hospitality experience

Team leadership

Customer service

Communication skills

Flexibility

Positive attitude

Job description

About the company

Join QSRP: where the good growth happens

Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.

So, are you ready to dive into a career that's as exciting as our menu?

About the position

Team Leader → Lead from the front and set the tone every shift.

We're looking for a Team Leader who leads from the front, thrives in a fast-paced environment, and takes pride in delivering great food and outstanding customer experiences.

As a key holder, you'll run shifts, support the smooth day-to-day operation of the store, and work closely with the management team to drive performance. You'll coach and inspire your team, create a culture of teamwork, and help ensure every customer leaves with a flavour-packed experience.

You’ll lead from the front, working across all areas of the store to support your team, deliver great food and service, and keep every shift running smoothly.

WHO ARE WE?

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

Core values

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

What do you bring

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• The ability to take ownership of shifts and make decisions when needed.
• A passion for delivering great customer service and memorable experiences.
• A hands‑on approach, with the flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• A positive attitude, high standards, and a desire to grow with the business.

As an individual you are

CAN YOU?

• Bring energy, positivity, and fun to every shift?
• Stay calm, focused, and solutions‑driven when things get busy?
• Build trust with your team and set the standard through your own actions?
• Spot opportunities to improve service, standards, and the customer experience?
• Handle customer feedback confidently and turn challenges into positive outcomes?
• Balance competing priorities while maintaining attention to detail?
• Be flexible with your availability, including evenings, weekends, and late‑night trading where required?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate
• We care about diversity, equity and inclusion and make everyone feel equally welcomed

You also get these benefits:

PERKS THAT PACK A PUNCH!

• 50% Employee Discount
• Hourly rate up to £13.21 ph
• Online Discounts in High Street Stores
• Opt in Health Plans
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Career Development via our Career Pathway
• Incentive Schemes
• Free Meals on Shift

Intrigued, but want to read more about us first?

• QSRP website
• Our Company Video
• Our LinkedIn page
• O'Tacos
• Quick
• Burger King Italy and Burger King Belgium
• Chopstix
• Dunkin'
• G La Dalle

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.

#LI-DNI

#chopstixUK

Competencies

Acting with Integrity

Building and Supporting Teams

Championing Customer Needs

Communicating Effectively