Assistant Manager

QSRP; Cambridge; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Salary up to £32,000 pa

Employee discount

Online Discounts in High Street Stores

Access to Health Plan

Company Pension Plan

Pick n Mix Diploma Program

Cycle to Work Scheme

Free Mortgage Advice

Wellbeing Support (Confidential Advice

Access to Wages in Advance

Incentive Schemes

45 Hour contract

Refer A Friend Scheme

Job summary

Chopstix, part of QSRP, is seeking an Assistant Manager to lead shifts, inspire a high-performing team, and ensure exceptional dining experiences. You will champion service standards, coach staff, and support daily operations in a fast-paced environment.

Join a culture that blends fun with performance, offering a hybrid work model and opportunities to grow within the QSRP family in the UK. The role emphasizes leadership, customer focus, and operational excellence.

Qualifications

• Leadership experience in fast-paced environments.
• Strong people skills and ability to motivate a team.
• Commercial awareness and ability to balance service quality with costs.
• Detailed eye for Operational Standards and consistency.
• Strong connection to our Customers and their needs.

Responsibilities

• Lead shifts and drive performance.
• Develop and coach the team to deliver excellent service.
• Deliver strong results across service and sales.
• Support the General Manager in daily operations.
• Deliver exceptional customer service every time.

Skills

Leadership

People skills

Commercial awareness

Operational standards

Customer focus

Job description

About the company

Join QSRP: where the good growth happens

Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.

About the position

Assistant Manager → Step up, drive performance, and grow your team.

As an Assistant Manager, you'll be the heartbeat of our team, fostering a culture of enthusiasm, exceptional service, and the desire to succeed. Are you a leader who thrives in the driver's seat? A motivator? An inspirer? Join us and lead the way with full throttle energy, always being the first to try new things and shake things up.

WHO ARE WE?

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

What do you bring

Leadership experience in fast-paced environments

Strong people skills

Commercial awareness

Detailed eye for Operational Standards

Strong connection to our Customers

As an individual you are

CAN YOU?

• Infuse fun into the workplace?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!
• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?
• Support the GM in daily operations
• Lead shifts and drive performance
• Develop and coach the team
• Deliver strong results across service and sales

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate
• We care about diversity, equity and inclusion and make everyone feel equally welcomed

You also get these benefits:

PERKS THAT PACK A PUNCH!

• Salary up to £32,000 pa
• Employee discount
• Online Discounts in High Street Stores
• Access to Health Plan
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Incentive Schemes
• 45 Hour contract
• Refer A Friend Scheme

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

• QSRP website
• Our Company Video
• Our LinkedIn page
• O'Tacos
• Quick
• Burger King Italy and Burger King Belgium
• Chopstix
• Dunkin'
• G La Dalle

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.